Canceling a subscription can feel daunting, especially with services like CyberGhost VPN, which operates across multiple platforms.

Whether you’re switching to another VPN or no longer need the service, this guide provides clear, concise steps to cancel your CyberGhost subscription, tailored to how you purchased it.

We’ll also cover how to request a refund and suggest alternatives to secure your online activity.

Understanding CyberGhost’s Subscription and Refund Policy

CyberGhost VPN subscriptions auto-renew unless canceled, meaning you’ll be charged at the end of each billing cycle until you take action.

The good news? CyberGhost offers a generous money-back guarantee: 14 days for monthly plans and 45 days for plans of six months or longer.

However, refunds for subscriptions purchased via the Apple App Store, Google Play Store, or third-party sellers follow different rules, often requiring you to contact the respective platform directly.

Before canceling, ensure you’re within the refund window if you’re seeking a refund. Also, note that canceling stops future charges but doesn’t automatically refund past payments.

How to Cancel Your CyberGhost Subscription

The cancellation process depends on where you purchased your subscription. Below, we’ve outlined the steps for each platform.

Canceling a Subscription Purchased on CyberGhost’s Website

If you signed up directly through CyberGhost’s website, follow these steps:

  1. Log In to Your Account : Visit CyberGhost’s My Account page and sign in with your email and password.
  2. Access Subscriptions : Click your profile icon in the top-right corner, then select “Subscriptions” from the dropdown menu.
  3. Cancel Auto-Renewal : Locate your active subscription and click “Cancel Subscription” next to the next billing date. A pop-up will ask you to confirm—click “Cancel Subscription” again.
  4. Verify Cancellation : You’ll see a confirmation message stating that auto-renewal is turned off. You’ll also receive an email confirming the cancellation. You can continue using the service until the current billing period ends.

Tip : If you don’t see the “Cancel Subscription” option, ensure you’re logged into the correct account or contact CyberGhost’s support team via live chat.

Canceling a Subscription Purchased via Google Play Store

  1. Open Google Play Store : Launch the Google Play Store app on your Android device.
  2. Access Your Profile : Tap your profile icon in the top-right corner.
  3. Go to Subscriptions : Select “Payments & Subscriptions,” then tap “Subscriptions.”
  4. Cancel CyberGhost : Find CyberGhost VPN in the list, tap it, and select “Cancel Subscription.” Follow the on-screen prompts to confirm.
  5. Check Confirmation : You’ll receive a confirmation that future charges are stopped. The service remains active until the subscription period ends.

Note : Canceling through Google Play only stops future renewals. For a refund, contact CyberGhost’s support team at [email protected] or via live chat, as Google Play doesn’t handle refunds for CyberGhost.

Canceling a Subscription Purchased via Apple App Store

  1. Open Settings : Go to the Settings app on your iOS device.
  2. Access Your Apple ID : Tap your name at the top of the screen.
  3. View Subscriptions : Tap “Subscriptions” to see your active subscriptions.
  4. Cancel CyberGhost : Locate CyberGhost VPN, tap it, and select “Cancel Subscription.” Confirm the cancellation in the pop-up.
  5. Confirm Cancellation : A message will confirm that no further charges will occur. You can use the service until the current period expires.

Important : Apple’s refund policy applies to App Store purchases. To request a refund, visit Apple’s Report a Problem page or contact Apple Support. CyberGhost’s money-back guarantee doesn’t cover App Store subscriptions.

Canceling a Trial or Subscription Purchased Elsewhere

If you’re on a trial or purchased CyberGhost through a third-party seller (e.g., a gift card or retail store), the process varies:

  • Trial Accounts : Cancel before the trial ends to avoid charges. Follow the same steps as for website purchases, or check your trial confirmation email for instructions.
  • Third-Party Sellers : Contact the seller directly for their cancellation and refund policies, as CyberGhost doesn’t manage these subscriptions.

How to Request a Refund from CyberGhost

If you’re eligible for a refund (within 14 days for monthly plans or 45 days for longer plans), here’s how to proceed:

  1. Contact Support : Reach out via live chat or email [email protected] . Alternatively, submit a request through CyberGhost’s support page.
  2. Provide Details : Include your purchase order or reference number (found in your invoice email) and explain why you’re requesting a refund. Common reasons include dissatisfaction with speed, connectivity issues, or no longer needing the service.
  3. Wait for Processing : Refunds are typically processed within 5–10 business days, depending on your payment method. PayPal refunds are often faster, while credit card or Bitcoin refunds may take longer.

Pro Tip : Be clear and concise in your refund request to avoid delays. If you’re outside the refund window, you can still ask, but approval isn’t guaranteed.

Deleting Your CyberGhost Account

Want to remove your data after canceling? Here’s how to delete your CyberGhost account:

  1. Log In : Access CyberGhost’s My Account page.
  2. Go to Account Settings : Click your profile icon, then select “Account Settings.”
  3. Delete Account : Choose “Delete My Account” and confirm in the pop-up. This action is permanent and removes all personal data, including your email and payment information.

Warning : Ensure your subscription is canceled first, or you may continue to be charged. Deletion is irreversible, so you’ll lose access to CyberGhost services.

Final Thoughts

Canceling your CyberGhost subscription is straightforward once you know the right steps for your purchase platform.

Whether you’re using the website, Google Play, or Apple App Store, this guide ensures a hassle-free process.

If you’re eligible for a refund, act quickly within the 14- or 45-day window and contact support with your details.

After canceling, explore alternatives like ExpressVPN or NordVPN to maintain your online privacy.